Products and Services
IT Service Management

HP Service Manager

HP Service Manager: Setting the standard for IT service management solutions with a robust lifecycle approach to “services support and delivery” focused on business value.

HP Service Manager is a comprehensive solution tightly integrating key IT processes of Service Request, Incident, Problem, Configuration, Release and Service Level management, and covers key aspects of ITIL v3 Service Lifecycle Management such as Catalog and Knowledge Management. HP Service Manager software enables IT to improve visibility, enhance service levels, balance resources, control costs and mitigate risk to the business.

HP Service Manager software includes:

  • HP Catalog module
  • HP Change Management module
  • HP Foundation module
  • HP Help Desk module
  • HP Knowledge Management module
  • HP Request Fulfillment/Management module
  • HP Service Level Management module

 

HP Service Manager enables you to automate and integrate key IT processes such as incident, problem, change and release management. Service level management and catalog-based service request capabilities add further value. All processes are tied and enhanced by configuration management.

We have years of experience implementing IT Service Management solutions in large and complex organizations based on best practises software solutions from Hewlett-Packard.
 
ITIL Financial Management and Asset Management

The benefits of ITIL Financial Management and Asset Management

Successful IT Asset Management makes you able to:

  • Track and manage the physical, financial and contractual aspects of every asset
  • Predict and control cost
  • Improve IT management through accurate information
  • Increase productivity through efficient automated process support
  • Control costs with streamlined procurement processes
  • Provide budget details and chargeback services to lines of business
  • Manage software license compliance and entitlements
  • Manage IT contracts
  • Monitor and collect per asset and per business service cost


We deliver best practises IT Asset Management solutions from Hewlett-Packard.
 
Software Asset Management

Why is Software Asset Management important?

  • Gartner estimates that companies over-license desktop software products by 15% or more
  • META confirms that it is not uncommon for organizations to over-purchase software by 40%, with the average at about 10%-15%
  • META believes that best practise users of software asset management can save approximately 25% off the yearly cost of their software

The benefits of Software Asset Management

Successful Software Asset Management makes you able to:
  • Optimize software costs using powerful reconciliation engine which marries licenses with usage, installation and entitlement (policy)information
  • Prove software compliancy
  • Understand software entitlements and usage
  • Facilitate complex software license type management.
  • Create a referential Definitive Software Library (DSL) for approved applications

 

We deliver best practises Software Asset Management solutions from Hewlett-Packard.
 
Contract Management

HP Contract Management

HP Asset Manager Contract Management helps your organization gain control over the number, variety and complexity of contracts.

HP Asset Manager Contract Management tracks the terms and conditions of various contracts and sends automatic notifications for important dates such as contract expirations. Contract Management also confirms that organizations have sufficient time to renew contracts and save money by avoiding penalties for failing to return assets on time.

Furthermore, Contract Management helps organizations manage and track software licenses, preventing over or under-licensing as well as costly penalties. By providing a complete and accurate view of the contracts associated with each asset, organizations can eliminate the risk of paying for services already covered in an agreement or for assets that are out of circulation.

Most important of all, Contract Management enables organizations to strategically manage vendor relationships by providing critical data that can be used in future planning and negotiations. With this automated tool for making contract management processes more efficient on an ongoing basis, organizations can lower their total cost of asset ownership.

 

We have years of experience implementing Contract Management solutions in large and complex organizations based on best practises software solutions from Hewlett-Packard.
 
Mobile solutions from AlarmPoint

We now offer mobile solutions from AlarmPoint, supporting HP Service Manager and other HP products.

AlarmPoint Systems