CMDB - The core of IT Service Management

Many IT organizations turn to a configuration management database to create a shared single version of truth to support business service management, IT service management, change management and asset management initiatives. These initiatives help align IT efforts with business requirements and run IT operations more efficiently and effectively.

The success depends on the CMDB that provides a complete view into the configuration items (CIs) and the interdependencies of how various IT elements relate together to deliver the business service.

We deliver leading CMDB solutions from Hewlett-Packard.

→ more info
 

IT Service Management

HP Service Manager: Setting the standard for IT service management solutions with a robust lifecycle approach to “services support and delivery” focused on business value

HP Service Manager is a comprehensive and fully integrated IT Service Desk suite that helps you decrease the time it takes to resolve service problems. ITIL-based best practices and a highly scalable service-oriented architecture let you deploy consistent, integrated processes throughout your IT organization.

→ more info

Software Asset Management

Why is Software Asset Management important?

  • Gartner estimates that companies over-license desktop software products by 15% or more.
  • META confirms that it is not uncommon for organizations to over-purchase software by 40% (average 10%-15%).
  • META believes that best practise users of software asset management can save approx. 25% off the yearly sW cost.

→ more info

Contract Management

HP Asset Manager Contract Management helps your organization gain control over the number, variety and complexity of contracts.

HP Asset Manager Contract Management simplifies and automates the contract management processes.

It tracks the terms and conditions of various contracts and sends automatic notifications for important dates such as contract expirations.

→ more info

ITIL Asset Management and Financial Management

Get in control of you IT hardware and software assets and their associated cost

Asset Management: The process responsible for tracking and reporting the value and ownership of financial Assets throughout their Lifecycle

Financial Management: The function and process responsible for managing an IT Service Provider’s budgeting, accounting and charging requirements